Troubleshooting Linked Accounts

Managing connection issues with your linked accounts can be challenging. That's why we've created a troubleshooting guide to help you resolve common problems quickly and independently.

If you've already tried these troubleshooting methods and continue to experience issues, please don't hesitate to contact us. We're here to assist you.

🌎 Web Application

Transactions Not Importing

Ploutos Budget only starts importing transactions that have occurred after you've linked your account. New transactions usually become available to categorize within 24 hours of your financial institution clearing them. Factors such as weekends, holidays, and your bank's transaction posting process can all contribute to the wait time. We understand that initially, this might feel like the system is not working, but we ask for your patience.

If you still do not see transactions waiting to be categorized from your linked account after more than 3 days, consider trying the troubleshooting methods listed below.

Refresh Account

1. Click on the link icon next to the account.

2. Click the "Refresh" button in the bottom left corner of the account form.

Broken Link

A broken link connection is the most common issue with linked accounts. This usually occurs when your banking institution times out your login and requires you to log in again.

If an issue arises with the linked account, the link icon beside the account will change to a broken link icon.

1. Click on the broken link icon.
2. Click the "Link Error" button on the top of the account form.

3. If the issue can be fixed by you, a "Fix" button will appear. Click the "Fix" button.

4. A Plaid window will appear. Follow the prompts to fix your account connection.

5. Lastly, click the "Refresh" button in the bottom left corner of the account form.

Connection Blocked

If your connection is blocked, it usually indicates there's an alert or message that needs acknowledgement on your online banking account. These can range from minor notifications and requests to update personal information, to paperless billing requests.

Log into your financial institution and check for any actions you need to take or prompts from your bank. This includes everything from initial notifications to unread messages. Many banks display alerts on both the web version of their online banking and the mobile app. Therefore, it's best to check both places—from a computer and your mobile device.

After logging into your bank and addressing any requests or prompts, return to Ploutos Budget and refresh your account.

Investments / Loans Not Importing

Investment and loan accounts in Ploutos Budget are managed differently from regular spending accounts like checking, savings, and credit cards.

Investment Accounts

Investment accounts import holding data and in some cases transaction information, but this data is kept separate from your spending accounts and does not impact your budget. The transactions from your investment accounts are included purely for your reference.

Loan Accounts

Loan accounts only import information about your loan and do not import transactions. Their main function is to help you track your debt and calculate your overall net worth.

📱 Mobile Application